Cancellation and Refund Policy

COURT BOOKING

1. Cancellation Window

   You may cancel a standard court booking at least 24 hours before the scheduled start time to be eligible for a refund.

   
   

2. Refund Method

   All eligible refunds will be issued as credits to your account wallet. Cash refunds will not be provided under any circumstances.

   
   

3. Late Cancellations & No-Shows

   Cancellations made less than 24 hours before the booking time, or failure to turn up for your booking, are not eligible for a refund.

   
   

4. Booking Under Play Pack

   This cancellation policy also applies to court bookings purchased using a Play Pack:

   • Cancellations made more than 24 hours before the booking will be credited back to your Play Pack.

   • Cancellations made within 24 hours, or failure to turn up, will result in the booking being forfeited.

    

5. Facility-Initiated Cancellations

   Prime Padel reserves the right to cancel a booking due to health and safety concerns or other unforeseen circumstances. Where possible, reasonable efforts will be made to reschedule your booking or provide a refund.

   
   

6. Weather & Halfway Mark Rule

   No refunds will be issued if play is interrupted by inclement weather after the halfway mark of the session.
   For a 60-minute booking, the halfway mark is defined as 30 minutes and beyond.

   
   

7. Scope of Policy

   This cancellation policy applies only to standard court bookings and does not apply to private event bookings. Please refer to the Private Event Cancellation Policy for separate terms.

OPEN MATCHES

1. Cancelling Unfilled Open Matches

   If your Open Match is still unfilled, you may cancel your booking up to 12 hours before the scheduled start time to receive a refund.

   
   

2. How Refunds Are Issued

   All eligible refunds will be credited to your Prime wallet. Please note that cash refunds are not available under any circumstances.

   
   

3. Late Cancellations (Within 12 Hours)

   Cancellations made less than 12 hours before the match start time are not eligible for a refund.

   
   

4. Court Release & Full Court Takeover

   For unfilled Open Matches, courts will be released for full court bookings 24 hours before the scheduled match time.
   If a full court booking takes over the slot, the Open Match will be cancelled and all registered players will receive a full credit refund to their Prime wallet.

   
   

5. Your Responsibility for Unfilled Matches

   You are responsible for managing your Open Match bookings:

   • If you leave an unfilled Open Match at least 12 hours before, your refund will be credited.

   • If you remain in the match within 12 hours, a refund will only be issued if the court is taken over by a full court booking.

   • If no takeover occurs, no refund will be granted.

   
   

6. No-Show Policy (Fully Booked Matches)

   If you fail to turn up for a fully booked Open Match, you will be considered a No-Show and will be responsible for the full court fee, as the match cannot proceed without all players present.

   
   Payment may be requested by Prime Padel or the remaining players.

   
   

7. Weather-Related Decisions

   We will always do our best to proceed with matches, considering weather and court conditions. A final decision will be made one hour before the scheduled start time.

   
   If the Facility determines the match can proceed and you choose not to attend, it will be treated as a No-Show, with no refund.

   
   

8. Facility-Initiated Cancellations

   If Prime Padel cancels an Open Match due to weather or unforeseen circumstances, you will receive a full credit refund to your Prime wallet.

   
   

9. Halfway Mark Rule

   No refunds will be issued if play is interrupted due to weather after the halfway point of the session.
   For a 60-minute booking, the halfway mark is 30 minutes and beyond.

   
   

10. Club Discretion

    Prime Padel is unable to assist with refunds or credits outside of these Terms & Conditions. We encourage you to review your bookings carefully and manage cancellations early to avoid forfeiting your sessions.

    
    

PRIVATE LESSONS (1-ON-1, PAIR, GROUP)

1. Cancellation Window

   You may cancel your private lesson at least 48 hours before the scheduled start time to be eligible for a refund.

   
   

2. Refund Method

   All eligible refunds will be credited to your account wallet. Cash refunds will not be provided under any circumstances.

   
   

3. Late Cancellations & No-Shows

   Cancellations made less than 48 hours before the lesson start time, or failure to turn up for the lesson, are not eligible for any refund.

   
   

4. Weather-Affected Sessions (Pro-Rated Refunds)

   If a lesson is affected by inclement weather, refunds will be issued on a pro-rated basis.
   Only players who attend the session are eligible for a refund.

   
   

   1-on-1 / Pair Lessons (60 minutes):

   • Up to 29 minutes: 100% refund

   • 30 to 44 minutes: 50% refund

   • 45 minutes or more: No refund

   
   

   Group Lessons (90 minutes):

   • Up to 29 minutes: 100% refund

   • 30 to 59 minutes: 66% refund

   • 60 to 74 minutes: 33% refund

   • 75 minutes or more: No refund

   
   

5. Rescheduling Policy

   You may reschedule your lesson up to 48 hours before the booked time.
   For rescheduling requests made within 48 hours, a valid reason must be provided and approval is subject to availability.

   
   

6. Multiple Rescheduling

   Multiple rescheduling of the same booking is strongly discouraged, as it disrupts the coach’s schedule. Prime Padel reserves the right to reject further rescheduling if a lesson has been rescheduled more than three times. In such cases, no refund will be provided.

   
   

OPEN / THEMATIC GROUP LESSONS

1. Minimum Participation Requirement

   Group lessons will be confirmed once a minimum of three (3) participants is met.

   
   If fewer than three spots are filled 48 hours before the scheduled start time, the lesson will be cancelled and a credit refund will be issued to your account wallet.

   
   

2. Cancellations & No-Shows

   If you are unable to attend due to illness or other reasons, please inform the Facility at least 48 hours in advance to request a reschedule.

   
   Failure to do so will be considered a No-Show, and the lesson will not be eligible for refund or rescheduling.

   
   

3. Lessons Purchased Under Lesson Pack

   This cancellation policy also applies to Group Lessons purchased using a Lesson Pack:

   • Cancellations made more than 48 hours before the lesson will be credited back to your Lesson Pack.

   • Cancellations made within 48 hours, or failure to turn up, will result in the lesson being forfeited.

    

4. Late Cancellation Policy

   Please understand that last-minute cancellations disrupt lesson scheduling and coach availability.
   As such, cancellations within 48 hours of a scheduled lesson are non-refundable.

   
   

5. Weather-Affected Sessions (Pro-Rated Refunds)

   If a lesson is affected by inclement weather, refunds will be issued on a pro-rated basis.
   Only players who attend the session are eligible for a refund.

   
   

   Group Lessons (90 minutes):

   • Up to 29 minutes: 100% refund

   • 30 to 59 minutes: 66% refund

   • 60 to 74 minutes: 33% refund

   • 75 minutes or more: No refund

CLINICS

1. Minimum Participation Requirement

   Clinics will be confirmed once a minimum of four (4) participants is met.

   
   If fewer than four spots are filled 48 hours before the scheduled start time, the clinic will be cancelled and a credit refund will be issued to your account wallet.

   
   

2. Cancellations & No-Shows

   If you are unable to attend due to illness or other reasons, please inform the Facility at least 48 hours in advance to request a reschedule.

   
   Failure to do so will be considered a No-Show, and the clinic will not be eligible for refund or rescheduling.

   
   

3. Late Cancellation Policy

   Last-minute cancellations disrupt the scheduling of the Facility and coaches.
   Therefore, cancellations within 48 hours of a scheduled clinic are non-refundable.

   
   

4. Weather-Affected Sessions (Pro-Rated Refunds)

   If a clinic is affected by inclement weather, refunds will be issued on a pro-rated basis.
   Only participants who attend the session are eligible for a refund.

    

   Clinics (120 minutes):

   • Up to 59 minutes: 100% refund

   • 60 to 89 minutes: 50% refund

   • 90 minutes or more: No refund

SOCIAL

1. Minimum Participation Requirement

   Social events, such as Americanos, require a minimum of eight (8) players to proceed.

   
   If fewer than eight spots are filled 24 hours before the scheduled event, the event will be cancelled and a credit refund will be issued to your account wallet.

   
   

2. Cancellations & Refund Eligibility

   Cancellations made at least 24 hours before the event are eligible for a credit refund.

   
   

3. Late Cancellations & No-Shows

   Cancellations made less than 24 hours before the event, or failure to turn up, are not eligible for a refund.

   
   

4. Weather-Affected Sessions (Pro-Rated Refunds)

   If an event is affected by inclement weather, refunds will be issued on a pro-rated basis.
   Only participants who attend the event are eligible for a refund.

   
   

   Social Events (120 minutes):

   • Up to 59 minutes: 100% refund

   • 60 to 89 minutes: 50% refund

   • 90 minutes or more: No refund

ACADEMY

1. Commitment

   Players enrolled in the Academy are encouraged to attend all 12 weekly sessions.

   
   

2. Personal Cancellations & No-Shows

   Lessons missed due to personal commitments, medical leave, or no-shows are non-refundable.
   No make-up lessons will be provided for missed sessions.

   
   

3. Weather-Related Cancellations (Pro-Rated Refunds)

   If a session is cancelled due to inclement weather, the value of the affected lesson will be credited to your app wallet.
   No make-up lessons will be arranged.

   
   

   Academy Lessons (90 minutes):

   • Up to 29 minutes: 100% refund

   • 30 to 44 minutes: 50% refund

   • 45 minutes or more: No refund

PRIVATE EVENT BOOKING

1. Advance Cancellation

   Cancellations for private event bookings or facilitators must be made at least 14 days in advance to be eligible for a refund, which will be credited to your account wallet.

   
   

2. Late Cancellations & No-Shows

   Cancellations made less than 14 days before the scheduled event, or failure of participants to turn up, are not eligible for a refund.

   
   

3. Facilitator Fees

   The facilitator’s fee is strictly non-refundable if the organiser cancels or reschedules the event less than 14 days in advance, or if the event is affected by inclement weather.